The role of general practitioner and seniors‘ satisfaction with care
Authors:
A. Pokorná; S. Dvořáková
Authors place of work:
Vedoucí: doc. PhDr. Miroslava Kyasová, Ph. D.
; Lékařská fakulta
; Katedra ošetřovatelství
; Masarykova univerzita, Brno
Published in the journal:
Prakt. Lék. 2015; 95(5): 199-204
Category:
Of different specialties
Summary
Subject:
Demographic aging is related to the increase in the number of very elderly patients in general practitioners’ surgeries. The assumption is therefore logical linking of activities within geriatrics with practical medicine. General Practitioner is one who knows the patient's long-term and should be able to identify sudden changes in the health status of seniors. Problematic may be whether and to what extent the seniors use the physician´s care, which may be influenced by one’s satisfaction with care.
Methods:
The views of the senior respondents (n = 136) on the role of the general practitioner (GP) and satisfaction with the care were evaluated on the basis of a questionnaire survey conducted in GP’s offices in Brno (n = 76) and the surrounding area (n = 60). The questionnaire was created with using some items from the internationally standardized and validated 23 items scale for assessment of patient satisfaction with care of general practitioners (EUROPEP). Statistical data processing was performed using Pearson’s chi-square test at the significance level α = 0.05.
Results:
The results showed a statistically significant relationship between the presence of chronic disease and reason for visiting your GP (P = 0.0340). Other monitored factors (gender, age, place of residence) were not statistically significantly associated with reasons to visit a doctor. When assessing satisfaction with care practitioner there were no statistically significant differences by age, sex and place of residence. The majority of respondents declared satisfaction with care of practitioner. An interesting finding is that the majority of seniors (56.6%) did not remember if they has changed the practitioner during the last ten years, despite of this the 51.5% reported that a doctor was chosen at its sole discretion and without the recommendation of another person.
Conclusion:
The quality of primary care for elderly and especially the role of GP’s are very important in relation to the actual demographic situation. The interviewed seniors reported satisfaction with the care of practitioner. They visit GP in order to prescription of medications most often. As the most important they evaluated the communication skills of doctors, willingness, trustworthiness and dependability.
Keywords:
practitioner – elderly patient – role – satisfaction – health care
Zdroje
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