Case Study – Solution of a Patient’s Complaint (Working name Tatranka)
ŘEŠENÍ STÍŽNOSTI PACIENTA – KAZUISTIKA(pracovní název Tatranka)
Kazuistika ukazuje řešení stížnosti pacienta na diabetologa. Šetřením ve zdravotní dokumentaci jsme objasnilipodstatu konfliktu mezi pacientem a diabetologem, sehráli jsme roli smírčího soudce a tím stížnost vyřešili.Pacient byl zdravotní pojišťovnou upozorněn na své povinnosti.
Klíčová slova:
stížnost pacienta – šetření ve zdravotní dokumentaci
Authors:
B. Hopfingerová
Authors‘ workplace:
OP VZP hl. m. Prahy
Published in:
Listy rev. Lék., , 2003, č. 3, s. 0
Category:
Overview
The case study presents the solution of a patient’s complaint to a diabetologist.We clarified the substance of theconflict between the patient and diabetologist by the assessment of medical records, we played the role ofa conciliation judge and resolved the complaint.The patient was informed about his duties by the health insuranceoffice.
Key words:
a patient’s complaint – assessment of health records
Labels
Medical assessment Occupational medicineArticle was published in
Revision Medicine Journal
2003 Issue 3
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